Frequently Asked Questions

• 48 Hours Before Program Start Date (24 hours for clinics): Full Credit on your account or refund with a $20 processing fee
• After Program Start Date: No refunds or credits. Prorated credit due to injury. Example: Doctor prohibits athlete’s participation due to medical reasoning. A prorated credit will be given after Doctor’s Note has been provided.
• Lessons must be cancelled 24 hour in advance to be rescheduled and not be charged. Same day cancellation fee will be charged.
• Summer Camps: Before Camp Start Date: You may transfer to a different week of camp. No refunds are provided. After Program Start Date: No refunds or credits given after the start of the program. Exception: Doctor prohibits athlete’s participation due to injury. Pro-rated credit will be given after Doctor’s Note has been provided.

Due to inclement weather the first cancelled program/event will not be made up. After that, we will make up the missed program/event if the schedule allows. If we decide to hold program/event parents should still be empowered to make decisions that they feel which are best for there families given to where they live.

Yes! In order to qualify, programs must be a minimum of $175. We offer $35 off each additional child.

The only membership options we have are for Open Gym. Open Gym and memberships are free and allow you to participate during available hours at special prices.

We currently do not offer any Adult programs.

Yes! Please contact Anthony George for assistance with pricing and availability.

We do not host birthday parties.

Yes, we offer hourly court rental, however, availability is limited.  Please call our main office to check availability and pricing.  704-882-1115.  Court rentals can not be used for personal training.

Some programs allow for outside teams while others do not. Please contact the Basketball or Volleyball Director at the facility to check.

Most of our Basketball and Volleyball coaches have high school or college coaching experience. All have some sort of playing experience at the higher level. EVERY Coach is required to pass a background check. If you are interested in a position or are curious about your coach’s qualifications, please see the Volleyball or Basketball Director at the facility.

Admission fees (along with team registration fees) cover the costs of operating the league or tournament. Operating costs are higher for competitive tournaments relative to most school, church or recreational leagues. Our competitive leagues and tournaments do not benefit from tax dollars or charitable support, and we therefore must cover the full operating costs of leagues and tournaments, which include:

• Referees
• Scorekeepers
• Trainers (when applicable)
• Admissions staff
• Facility set-up, cleaning and re-set
• Registration and league/tournament software
• League/tournament management (scheduling, brackets, issue resolution)
• Operating costs for Carolina Courts facilities (includes mortgage, property taxes, insurance, computer & phone systems, utilities, landscaping, maintenance, repairs, equipment and customer service personnel)
• Rent and supervisor fees for any use of outside (non-Carolina Courts) facilities such as school or church gymnasiums

For leagues or tournaments that are run by Carolina Courts, we strive to keep our admission fees at or below comparable leagues or tournaments. We constantly monitor admission fees at other competitive leagues and tournaments.

Our competitive leagues and tournaments are managed by Carolina Rise, a 501(c)3 charitable organization. Any remaining net proceeds from admission fees, after covering expenses, are retained by Carolina Rise and utilized to provide needs-based athletic scholarships in our local communities. The scholarship application for Carolina Rise is available at www.carolinacourts.com.